Support centre · 9×5 + Emergencies 24/7

Technical support
fast and without waiting.

Open a ticket, connect remote support or check your ticket. Standard hours Mon–Thu 8am–6pm and Fri 8am–2pm. Outside these hours, emergency service at a special rate.

Systems operational

Remote support active

Out-of-hours emergencies · Special rate

🚨 Out-of-hours incident or critical system down? Call us directly — emergency rate applies. 93 415 35 30

Quick access

Remote support — Instant connection with your technician

Has your technician given you the session code? Click here to connect directly without searching the page.

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Open a ticket

Describe the problem and our technical team will handle it with the right priority. You'll receive a ticket number by email.

Full name *

Company *

Email *

Phone

Incident type *

Priority *

Problem description *

Customer code (if you have it)

You'll receive confirmation by email · GDPR · No spam

Check ticket

Enter your email and ticket number to view the updated status of your ticket.

Email used to open the ticket

Ticket number

——

Status—

Priority—

Opening date—

Assigned technician—

Description—

Remote support

Our technician will connect to your device securely to resolve the problem in real time. You just need the session code we provide.

1
Call 93 415 35 30 or open a ticket to get your session code
2
Enter the 6-digit code in the field below and press "Connect"
3
The ISL Light file will download. Run it from your Downloads folder
4
The technician will wait for your confirmation to connect. You decide when to start
5
When finished, the session closes automatically. No permanent access

Session code

Office hours

Our technical team is available to help you during the following hours. For out-of-hours emergencies, call directly.

Monday – Thursday

8:00 – 18:00 · Standard rate

Included

Friday

8:00 – 14:00 · Standard rate

Included

Out of hours

Friday afternoon · Weekends · Public holidays

Emergency

⚠️

Emergency service — Special rate

Incidents handled outside standard hours (Friday from 2pm, weekends and public holidays) are considered emergency service and are billed separately from the usual contract price. Check the emergency rates with your assigned technician.

Emergencies

+34 93 415 35 30

Support email

sat@kiralia.es

Ticket submitted

We'll contact you in under 4 hours