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Support center · 9×5 + 24/7 emergencies

Technical support
fast, no waiting.

Open a ticket, connect remote support, or check your ticket. Standard hours Mon–Thu 8am–6pm and Fri 8am–2pm. Outside those hours, emergency service with special rate.

Systems operational
Remote support active
Out-of-hours emergencies · Special rate

🚨 Issue outside business hours or critical system down? Call us directly — emergency rate applies. 93 415 35 30

Quick access

Remote support — Instant connection with your technician

Did your technician already give you a session code? Click here to connect directly without searching the page.

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Open a ticket

Describe the problem and our technical team will handle it with the right priority. You'll receive a ticket number by email.

You'll receive an email confirmation · GDPR · No spam

Check ticket

Enter your email and ticket number to see the latest status of your issue.

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Status—
Priority—
Date opened—
Assigned technician—
Description—

Remote support

Our technician will connect to your device securely to resolve the issue in real time. You only need the session code we provide.

  1. 1
    Call 93 415 35 30 or open a ticket to get your session code
  2. 2
    Enter the 6-digit code in the field below and click "Connect"
  3. 3
    The ISL Light file will download. Run it from your Downloads folder
  4. 4
    The technician will wait for your confirmation to connect. You decide when to start
  5. 5
    When done, the session closes automatically. No permanent access

Support hours

Our technical team is available during the following hours. For out-of-hours emergencies, call us directly.

Monday – Thursday
8:00 – 18:00 · Standard rate
Included
Friday
8:00 – 14:00 · Standard rate
Included
Out of hours
Friday afternoons · Weekends · Holidays
Emergency
⚠️
Emergency service — Special rate
Issues handled outside standard hours (Friday from 2:00 pm, weekends and holidays) are considered emergency service and are billed separately from the regular contract price. Check emergency rates with your assigned technician.
Emergencies
+34 93 415 35 30
Support email
sat@kiralia.es
Ticket submitted
We'll contact you in under 4 hours
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